Question 1

Identity documents

Accepted Answer

Identity document

Document Verification Policy

We only accept documents that comply with current European regulations and are validated by our identity verification solution. Each document must meet international security and authenticity requirements.

List of Accepted Countries and Documents

| Country Name | Passport | ID Card | Residence Permit | | --- | --- | --- | | Andorra | ✅ | ❌ | ❌ | | United Arab Emirates | ✅ | ❌ | ❌ | | Afghanistan | ✅ | ❌ | ❌ | | Albania | ✅ | ❌ | ❌ | | Armenia | ✅ | ❌ | ❌ | | Angola | ✅ | ❌ | ❌ | | Argentina | ✅ | ❌ | ❌ | | Austria | ✅ | ❌ | ✅ | | Australia | ✅ | ❌ | ❌ | | Azerbaijan | ✅ | ❌ | ❌ | | Bosnia and Herzegovina | ✅ | ❌ | ❌ | | Bangladesh | ✅ | ❌ | ❌ | | Belgium | ✅ | ❌ | ✅ | | Burkina Faso | ✅ |

Question 2

Registration process

Accepted Answer

Welcome to Pleenk, your secure platform for managing finances and cryptocurrencies. This guide details each step of the registration process to help you get started smoothly.

Steps in the Registration Process 1 - Create a Pleenk Account Provide your personal phone number, a valid email address, and a secure password. Provide your personal phone number and a valid email address. Enter a secure password: at least 8 characters including a number, a letter, and a special character (# @ ? ! -). 2 - Verify Your Email Address and Phone Number A verification email will be sent to the provided address. Click the link in the email to confirm your address. A verification SMS will be sent to the provided phone number. Click the link in the SMS to confirm your number. If necessary, you can still modify your phone number and email. 3 - Complete Your Identity Enter the required information such as your:

Gender First Name Last Name Date of Birth Place of Birth Nationality Country of Residence Please note, these details must match the identity documents you will later need to scan. Do not use nicknames or pseudonyms, as your profile will not be accepted by the operator verifying your identity. This information is essential for securing your account and facilitating the KYC (Know Your Customer) process.

4 - KYC Procedure To activate all the features of your account, complete our KYC process by: taking a video of one of the accepted identity documents:

National ID card Passport Residence pe

Question 3

Registration

Accepted Answer

Welcome to Pleenk, your secure platform for managing finances and cryptocurrencies. This guide details each step of the registration process to help you get started smoothly.

Registration Journey Steps

Q: Delete account

Would you like to delete your account? ** You can delete your account from your personal space: <ol> <li>Click on the ' My account ' button **.</li> <li>Click on the ' Delete account ' button.</li> <li>Before confirming the deletion, make sure that your wallet has been completely emptied.</li> </ol> ⚠️ No account deletion can be finalised as long as there are funds in your wallet. If you have any questions or require further assistance, please contact us at the following address: <a href="mailto:help@pleenk.com">help@pleenk.com</a>

Q: Privacy

Your privacy is our priority! Although for the creation of your as Pleenk, we ask for your identity information, NEVER your information is transmitted once you log in to the application. We understand the importance of privacy and security of your data. Be assured that we do not disclose any personal information. Pleenk is an application that pays special attention to data management and protection. We operate under European jurisdiction, in full compliance with the General Data Protection Regulation (GDPR), thus guaranteeing maximum security and confidentiality for all your information.

1 - Create a Pleenk account

Provide your personal phone number, a valid email address, and a secure password.
Provide your personal phone number and a valid email address.
Enter a secure password: at least 8 characters, including a number, a letter, and a special character (# @ ? ! -).

2 - Verify your email address and phone number

A verification email will be sent to the provided address. Click on the link in this email to confirm your address.
A verification SMS will be sent to the provided number. Click on the link in this SMS to confirm your number. If necessary, you can still modify your phone number and email.

3 - Complete your identity information

Enter the required details such as:

Gender
First name
Last name
Date of birth
Place of birth
Nationality
Country of residence

Please note, these details must match the identity documents you will need to scan later. Do not use a nickname or pseudonym, as your profile will not be accepted by the operator verifying your identity. This information is essential to secure your account and facilitate the KYC (Know Your Customer) process.

4 - KYC Procedure

To activate all the features of your account, complete our KYC process by: taking a video of o

Question 4

Delete account

Accepted Answer

Would you like to delete your account? ** You can delete your account from your personal space:

Click on the ' My account ' button **.
Click on the ' Delete account ' button.
Before confirming the deletion, make sure that your wallet has been completely emptied.

⚠️ No account deletion can be finalised as long as there are funds in your wallet.

If you have any questions or require further assistance, please contact us at the following address: help@pleenk.com

Question 5

Non-Authorized FATF Countries

Accepted Answer

Pleenk is committed to adhering to international standards for combating money laundering and terrorist financing. In accordance with the Financial Action Task Force (FATF) guidelines, we have implemented strict policies regarding the countries with which we can conduct transactions.

This article provides a list of FATF-approved countries on Pleenk and important information for our users.

List of Non-Authorized FATF Countries

Pleenk allows transactions only with FATF member countries that fully comply with anti-money laundering and counter-terrorist financing standards. Here is the current list of non-authorized countries :

AFGHANISTAN
SOUTH AFRICA
ANGUILLA
ANTIGUA AND BARBUDA
ARMENIA
BAHAMAS
BARBADOS
BELIZE
BULGARIA
BURKINA FASO
CAMEROON
NORTH KOREA
COSTA RICA
CROATIA
CURAÇAO
UNITED ARAB EMIRATES
ESWATINI
FIJI
GIBRALTAR
GUAM
HAITI
TURKS AND CAICOS ISLANDS
U.S. VIRGIN ISLANDS
BRITISH VIRGIN ISLANDS
IRAN
JAMAICA
KENYA
MALAYSIA
MALI
MONACO
MOZAMBIQUE
MYANMAR
NAMIBIA
NIGERIA
UGANDA
PALAU
PANAMA
PHILIPPINES
REPUBLIC OF CONGO
RUSSIA
SAMOA
AMERICAN SAMOA
SENEGAL
SEYCHELLES
SOUTH SUDAN
SYRIA
TANZANIA
TRINIDAD AND TOBAGO
TURKEY
VANUATU
VENEZUELA
VIETNAM
YEMEN

Why this List?

Regulatory Compliance: Pleenk must comply with international laws and sanctions to operate legally in the jurisdictions where we are active. Transaction Security: Operating with FATF member cou

Question 6

Privacy

Accepted Answer

Your privacy is our priority!

Although for the creation of your as Pleenk, we ask for your identity information, NEVER your information is transmitted once you log in to the application.

We understand the importance of privacy and security of your data. Be assured that we do not disclose any personal information. Pleenk is an application that pays special attention to data management and protection. We operate under European jurisdiction, in full compliance with the General Data Protection Regulation (GDPR), thus guaranteeing maximum security and confidentiality for all your information.

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