Question 1

Identity documents

Accepted Answer

Identity document

Document Verification Policy

We only accept documents that comply with current European regulations and are validated by our identity verification solution. Each document must meet international security and authenticity requirements.

List of Accepted Countries and Documents

| Country Name | Passport | ID Card | Residence Permit | | --- | --- | --- | | Andorra | ✅ | ❌ | ❌ | | United Arab Emirates | ✅ | ❌ | ❌ | | Afghanistan | ✅ | ❌ | ❌ | | Albania | ✅ | ❌ | ❌ | | Armenia | ✅ | ❌ | ❌ | | Angola | ✅ | ❌ | ❌ | | Argentina | ✅ | ❌ | ❌ | | Austria | ✅ | ❌ | ✅ | | Australia | ✅ | ❌ | ❌ | | Azerbaijan | ✅ | ❌ | ❌ | | Bosnia and Herzegovina | ✅ | ❌ | ❌ | | Bangladesh | ✅ | ❌ | ❌ | | Belgium | ✅ | ❌ | ✅ | | Burkina Faso | ✅ |

Question 2

Registration process

Accepted Answer

Welcome to Pleenk, your secure platform for managing finances and cryptocurrencies. This guide details each step of the registration process to help you get started smoothly.

Steps in the Registration Process 1 - Create a Pleenk Account Provide your personal phone number, a valid email address, and a secure password. Provide your personal phone number and a valid email address. Enter a secure password: at least 8 characters including a number, a letter, and a special character (# @ ? ! -). 2 - Verify Your Email Address and Phone Number A verification email will be sent to the provided address. Click the link in the email to confirm your address. A verification SMS will be sent to the provided phone number. Click the link in the SMS to confirm your number. If necessary, you can still modify your phone number and email. 3 - Complete Your Identity Enter the required information such as your:

Gender First Name Last Name Date of Birth Place of Birth Nationality Country of Residence Please note, these details must match the identity documents you will later need to scan. Do not use nicknames or pseudonyms, as your profile will not be accepted by the operator verifying your identity. This information is essential for securing your account and facilitating the KYC (Know Your Customer) process.

4 - KYC Procedure To activate all the features of your account, complete our KYC process by: taking a video of one of the accepted identity documents:

National ID card Passport Residence pe

Question 3

Delete account

Accepted Answer

Would you like to delete your account? ** You can delete your account from your personal space:

Click on the ' My account ' button **.
Click on the ' Delete account ' button.
Before confirming the deletion, make sure that your wallet has been completely emptied.

⚠️ No account deletion can be finalised as long as there are funds in your wallet.

If you have any questions or require further assistance, please contact us at the following address: help@pleenk.com

Question 4

Registration

Accepted Answer

Welcome to Pleenk, your secure platform for managing finances and cryptocurrencies. This guide details each step of the registration process to help you get started smoothly.

Registration Journey Steps

Q: Delete account

Would you like to delete your account? ** You can delete your account from your personal space: <ol> <li>Click on the ' My account ' button **.</li> <li>Click on the ' Delete account ' button.</li> <li>Before confirming the deletion, make sure that your wallet has been completely emptied.</li> </ol> ⚠️ No account deletion can be finalised as long as there are funds in your wallet. If you have any questions or require further assistance, please contact us at the following address: <a href="mailto:help@pleenk.com">help@pleenk.com</a>

1 - Create a Pleenk account

Provide your personal phone number, a valid email address, and a secure password.
Provide your personal phone number and a valid email address.
Enter a secure password: at least 8 characters, including a number, a letter, and a special character (# @ ? ! -).

2 - Verify your email address and phone number

A verification email will be sent to the provided address. Click on the link in this email to confirm your address.
A verification SMS will be sent to the provided number. Click on the link in this SMS to confirm your number. If necessary, you can still modify your phone number and email.

3 - Complete your identity information

Enter the required details such as:

Gender
First name
Last name
Date of birth
Place of birth
Nationality
Country of residence

Please note, these details must match the identity documents you will need to scan later. Do not use a nickname or pseudonym, as your profile will not be accepted by the operator verifying your identity. This information is essential to secure your account and facilitate the KYC (Know Your Customer) process.

4 - KYC Procedure

To activate all the features of your account, complete our KYC process by: taking a video of o

Question 5

Non-Authorized FATF Countries

Accepted Answer

Pleenk is committed to adhering to international standards for combating money laundering and terrorist financing. In accordance with the Financial Action Task Force (FATF) guidelines, we have implemented strict policies regarding the countries with which we can conduct transactions.

This article provides a list of FATF-approved countries on Pleenk and important information for our users.

List of Non-Authorized FATF Countries

Pleenk allows transactions only with FATF member countries that fully comply with anti-money laundering and counter-terrorist financing standards. Here is the current list of non-authorized countries :

AFGHANISTAN
SOUTH AFRICA
ANGUILLA
ANTIGUA AND BARBUDA
ARMENIA
BAHAMAS
BARBADOS
BELIZE
BULGARIA
BURKINA FASO
CAMEROON
NORTH KOREA
COSTA RICA
CROATIA
CURAÇAO
UNITED ARAB EMIRATES
ESWATINI
FIJI
GIBRALTAR
GUAM
HAITI
TURKS AND CAICOS ISLANDS
U.S. VIRGIN ISLANDS
BRITISH VIRGIN ISLANDS
IRAN
JAMAICA
KENYA
MALAYSIA
MALI
MONACO
MOZAMBIQUE
MYANMAR
NAMIBIA
NIGERIA
UGANDA
PALAU
PANAMA
PHILIPPINES
REPUBLIC OF CONGO
RUSSIA
SAMOA
AMERICAN SAMOA
SENEGAL
SEYCHELLES
SOUTH SUDAN
SYRIA
TANZANIA
TRINIDAD AND TOBAGO
TURKEY
VANUATU
VENEZUELA
VIETNAM
YEMEN

Why this List?

Regulatory Compliance: Pleenk must comply with international laws and sanctions to operate legally in the jurisdictions where we are active. Transaction Security: Operating with FATF member cou

Question 6

Crypto address

Accepted Answer

At Pleenk, we make it easy for you to access and manage your cryptocurrencies. Whether you want to store, trade, or withdraw, here is your guide to get started with your crypto wallet.

Creating Your Wallet To create your crypto wallet on Pleenk, follow these simple steps:

Log in to your Pleenk account. Click on "My bank accounts and cryptocurrency addresses." Click on "Add a cryptocurrency address." Select the cryptocurrencies you wish to add to your wallet from the available options such as Bitcoin (BTC), Ethereum (ETH), and Solana (SOL). Funding My Pleenk Account with Crypto

To fund your wallet with cryptocurrencies:

Click on "Fund my account." Click on your crypto address. Copy the address, then use your crypto wallet management app to proceed with the funding. If you wish, you can estimate the amount to be received.

Withdrawing from Pleenk to My Crypto Address

Click on "Make a withdrawal." Click on your crypto address. Enter your amount, then click the "WITHDRAW" button. Fees and Exchange Rates

Transaction fees include fixed Pleenk fees as well as additional percentages depending on the chosen cryptocurrency. Blockchain-related fees may also apply and vary depending on the network used (e.g., gas fees for Ethereum).

Supported Networks and Tokens

We support several networks and tokens, including but not limited to:

Bitcoin (BTC) Ethereum (ETH) Solana (SOL) Security and Support

Your security is our priority. Pleenk uses cutting-edge technologies to ensure the saf

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